Australian Privacy Principles apply to the collection of personal or sensitive information. This means that information provided by you in the course of receiving financial planning services must only be used:

  • to provide you with information, products or services that you might reasonably expect or request
  • to fully understand or anticipate your needs during our relationship
  • to manage rights and obligations under any laws applying to the services provided, or
  • to conduct research, or planning and marketing, which includes direct marketing, although you do have the right to specifically instruct that your details aren’t used for these purposes.

The type of information which will usually be requested will include details about your financial, taxation, health, employment and estate planning matters. This may include details relating to your partner or family members.

As a financial service provider, we have an obligation under the Anti-Money Laundering and Counter-Terrorism Finance Act 2006 to verify your identity and the source of any funds. This means that we will ask you to present identification documents such as passports and driver’s licence and we will retain copies of this information.

You are entitled to request access to your file for the purpose of reviewing and correcting the information held. However, you cannot access information where it would have an unreasonable impact on the privacy of another person or if the information is relevant to legal obligationsor legal proceedings.

In providing services to you, from time-to-time we will disclose information about you to other professionals, including insurance providers, superannuation trustees, product issuers as well as our service providers.

You are entitled to obtain access to the information we hold about you by contacting the Privacy Officer on 1300 566 732 or by writing to:

Privacy Officer, Grampians Investment Services Pty Ltd
P.O. Box 881, Hamilton VIC 3300

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